Building a Scalable PMO
Powering Billion-Dollar Growth in Retail Tech
When a global retail technology leader finds itself on the cusp of multi-billion-dollar growth, the spotlight often falls on innovative products or groundbreaking technologies. But for one of our clients, the key to unlocking unprecedented expansion lay in a less glamorous but equally critical area: their Project Management Office (PMO). This market leader recognized that to capitalize on burgeoning opportunities, particularly with a key customer account poised for significant growth, they needed to transform their PMO into a catalyst for scalable success.
Understanding The challenge
Scaling Project Management to Keep Pace with Explosive Growth
Like many growing technology companies, the client faced the challenge of scaling their project management practices to match their business trajectory. Their existing PMO processes, while functional, weren’t designed to support the level of growth they anticipated. They needed to both improve immediate project delivery and build a foundation for long-term success.
THe persimmon approach
Standardizing Processes While Staying Agile
Strategic Framework Development
We began with a comprehensive review of current processes, engaging stakeholders across the organization to understand pain points and opportunities. This discovery process, informed by our cross-industry experience, helped identify where structured improvements would deliver the greatest impact.
Playbook Creation
We developed a comprehensive customer playbook that standardized project delivery approaches while maintaining flexibility for unique customer needs. This included detailed stakeholder mapping, program health tracking metrics, and release planning frameworks that enhanced efficiency for both the client and their customers.
Capability Building
Beyond creating tools and processes, we focused on building internal capabilities. Our consultant provided hands-on mentoring in critical areas, including financial forecasting, resource planning, and project setup. This ensured the team could effectively implement and sustain the new approaches.
results & impact
Stronger Delivery, Smarter Planning, and a Competitive Edge
The new PMO framework dramatically improved the organization’s ability to manage complex customer relationships and deliver projects consistently. The standardized playbook and processes reduced project setup time while improving quality, and the enhanced capabilities in financial forecasting and resource planning strengthened strategic decision-making.
The client’s verdict? “It seems like I can’t stop hearing about the work you’re doing on this account. You’re providing relief, bringing value, and providing the structure our client account has asked for.”
The Persimmon Difference
A PMO Built for the Future
Persimmon brings a unique perspective to PMO transformation. Our consultants combine deep project management expertise with practical experience scaling organizational capabilities. We understand that effective PMOs need more than just processes—they need approaches that can flex and grow with the business.
Our community of practice model means each consultant brings not just their own expertise but the collective wisdom of our entire team. This allows us to identify emerging best practices, solve complex challenges creatively, and ensure our solutions are both innovative and practical. Whether clients face immediate delivery challenges or prepare for significant growth, we help build PMO capabilities that deliver lasting value.
Need a PMO that fuels growth?
We can help.
Client Success Stories
Real Challenges. Real Solutions. Real Results.
See how we help organizations achieve meaningful, lasting results.
